Baccarat Aromatique Limited is committed to providing quality products to our customers.  If for any reason you are not completely satisfied with any product, please return it to us in original condition within 14 days of receipt and we will replace it or refund your purchase price using the original payment method.  Postage charges on returns are not refundable unless the return is due to our product being faulty.  Please contact us on 0800 289 526 (New Zealand) or 64 7 575 0552 (Overseas) or email to discuss your options should this matter arise.